Knowledge Management can be defined as a system to facilitate learning, innovation and sharing to achieve the strategic objectives of a company or an organization. With the constant advancement in internet technology and due to its increase in acceptance and popularity, there are many products available today to facilitate and share knowledge. In most cases, web browsers are used as client end tool to access the knowledge management systems.

Through Knowledge Management, you can maintain and develop requirements and appropriate changes can be done to improve business-clients’ relationship. Web based knowledge management tool proves advantageous than using any custom made front-end tool. Which is why web based knowledge management is gaining prominence in today’s world of advanced technology and internet.

A web based Knowledge Management system requires the following:

Web Server: The configurations of a web servicer should be decided according to the traffic, network, systems’ configuration etc. Web server OS is the part of the system which delivers the required data to the client’s end or browser after all required processing. Servers should be selected based on the programming language, database support and other features.

Programming Language: There are many popularly known programming languages like JSP, ASP, .NET, PHP, etc. Programming language can be selected depending upon the server support.

Database: Database support is one necessity in such cases when files’ details, members, system tracking, etc .are to be stored. Some of the common databases for web applications are MSSQL, MySQL, Oracle, etc. Web browsers like Microsoft Internet Explorer, Firefox, etc. can be used by clients to access the server.

Network: An existing network like internet or a VPN is required to develop a web based knowledge management system.

Other necessary things are like Knowledge Management portal, web based discussion board or forum, blogs, expert system, etc.

The positive impact of Knowledge Management by Oglacs can be seen in terms of higher customer satisfaction, higher productivity, new and better product development, higher productivity, etc.